May 2021: We will still be closed for in-store shopping until further notice. Please only come for curbside pick up if is safe for you! Your orders will be waiting at the shop until you are able to pick up.
We do not have a business telephone number. All communication is by email during our shop hours.
CURBSIDE PICK UP: Select the pick up option at checkout. You will receive an additional email when your order is ready (DO NOT come until you receive this email or else your order will not be packed). Tell us your name and order number at the door, and we will bring your purchase to you.
Please see our CONTACT page for current shop hours before coming by.
If your order is time-sensitive and you need it for a specific day or time: Please send us an email BEFORE placing your order to see if it is possible to rush your order (otherwise, we cannot guarantee that your items will be ready for a specific date depending on order volumes). Thank you for your understanding!
SHIPPING: NO TRACKING = NO STATUS UPDATES
We ship out queenie's cards products worldwide (UK customers, please see FAQs for VAT changes). Licensed items are not available in select countries outside of Canada.
If you have any questions about Canada Post rates or the shipping fees for your order, please email us and we will be happy to look into it for you!
During the uncertainty of COVID, there is NO GUARANTEE on any delivery times (both standard untracked and oversized tracked). There may be delays as postal services are currently heavily backlogged. In the case of possible disruptions, please follow Canada Post for the latest updates and announcements. Please choose shipping with discretion! See our full Shipping Policy HERE.
Free Shipping Promo! Details and coupon code HERE
Suspended International Service: Due to temporary postal service disruptions in specific countries due to COVID-19, we are unable to ship out select international orders until further notice. Orders that are affected by disruptions will be contacted and issued refunds. We apologize for the inconvenience and thank you for your understanding! Please visit the following Canada Post links to see if your country is impacted:
We are also still accepting wholesale orders! Current stockists can email us their order forms or directly submit an order through Faire. New stockists interested in carrying our products can visit our Wholesale page for more information.
HOW YOU CAN HELP EVEN MORE!
We've missed our customers and we cannot thank you enough for your continuous support! Small businesses like ours are still experiencing turbulent uncertainty, we don't know what is going to happen in the upcoming months and we're trying our best to keep our heads above water. There are months of expenses to catch up on and operating under reduced hours with limited capacity is affecting our survival.
Please help us spread the word, even a simple like or a share on social media does wonders!
Since everyone is staying home to help flatten the curve, we created fun printable activity sheets for you and your kiddies to do together! If you can help us out, we have a Pay What You Can option for our digital downloads. Every dollar counts and contributes back to us so we can afford to pay for expenses such as this website, rent, utility bills, inventory, supplies and especially our incredible team that processes your orders.
GIVING BACK TO OUR COMMUNITY
Carefirst Seniors & Community Services Association
A portion of our sales will be donated to this Chinese community organization starting on March 20, 2021. Carefirst's mission is to ensure that seniors and others in need of services, living in Toronto and surrounding areas, enjoy a high quality of life in their communities. They strive to maximize their well-being through a range of social, health care, and supportive services planned and delivered through an integrated model of care.
Toronto Animal Services
Proceeds from our paw print enamel pin will be donated to Toronto Animal Services in honour of Queenie's beloved Golden Retriever, Bowser. This design is a trace of Bowser's paw print, he was a huge part of Queenie's life and this her tribute to him. (Read the Instagram post here). Donations are crucial to support medical care for animals in shelters and spay/neuter initiatives in the community. One hundred percent of donations is used to directly benefit the animals.
Black Youth Helpline
We are donating all proceeds from this colouring sheet to Black Youth Helpline, an organization that serves all youth to promote access to culturally appropriate supports for youth, families, schools and other youth serving institutions.
Michael Garron Hospital Foundation
Proceeds from our fabric face masks, face mask enamel pins, face mask greeting cards (and all donations at checkout) are donated to our local hospital in East Danforth, Toronto. We will continue to support front-line heroes during these unprecedented times.
If you have any questions, please let us know by submitting a message on our Contact page. Stay safe :)