We do not have a business telephone number. All communication is by email during our shop hours.
Reopening July 16, 2021: We are reopening for in-store shopping! Properly worn masks are required for entry. Maximum of 2 customers will be permitted inside the shop at a time. Please shop with purpose, browsing is limited to 15 minutes if there is a line. We will still be offering curbside pick up, your orders will be waiting at the shop until you are able to safely come by.
CURBSIDE PICK UP: Select the pick up option at checkout. You will receive an additional email when your order is ready for pick up (please DO NOT come until you receive this email or else your order will not be ready).
Please see our CONTACT page for current shop hours before coming by.
If your order is time-sensitive and you need it for a specific day or time: Please send us an email BEFORE placing your order to see if it is possible to rush your order (otherwise, we cannot guarantee that your items will be ready).
SHIPPING: NO TRACKING = NO STATUS UPDATES
We currently ship to Canada and US. We offer regular air mail shipping (not tracked) and oversized shipping (tracked). Options are available depending on the items in your cart. Standard shipping with postage stamps is only available if the items fit in a 5mm flat mailer. Otherwise, you will be given the choice between in-store pick up or oversized tracked shipping.
Free Shipping Promo! Details and coupon code HERE
★ INTERNATIONAL CUSTOMERS ★
Due to Brexit and changes to laws that affect how businesses can operate abroad, we are not currently shipping outside of North America. If you are interested in queenie's cards products, please visit our Etsy Shop!
We are always accepting wholesale orders! Current stockists can email us their order forms or directly submit an order through Faire. New stockists interested in carrying our products can visit our Wholesale page for more information.
HOW YOU CAN HELP EVEN MORE!
We've missed our customers and we cannot thank you enough for your continuous support! Small businesses like ours are still experiencing turbulent uncertainty, we don't know what is going to happen in the upcoming months and we're trying our best to keep our heads above water. There are months of expenses to catch up on and operating under reduced hours with limited capacity is affecting our survival.
Please help us spread the word, even a simple like or a share on social media does wonders!
We created fun printable activity sheets! If you can help us out, we have a Pay What You Can option for our digital downloads. Every dollar counts and contributes back to us so we can afford to pay for expenses such as this website, rent, utility bills, inventory, supplies and especially our incredible team that processes your orders.
GIVING BACK TO OUR COMMUNITY
The Children’s Book Bank
Proceeds from our "My Kind Of Texts" tote bag will be donated to this registered charity provides free, gently-used books and literacy support to children and their families living in vulnerable or high-needs neighbourhoods across the GTA. The Book Bank has delivered over one million books since its opening in 2008. The Book Bank is the best parts of a children’s book store and a library put together. Children and families are welcome to browse our shelves, choose a book they would like to read and then take it home to keep – for FREE, and there is no registration required to visit. We are always happy to drop off donations (my kiddo goes through a lot of books!) and we encourage you to do the same!
Carefirst Seniors & Community Services Association
A portion of our sales will be donated to this Chinese community organization starting on March 20, 2021. Carefirst's mission is to ensure that seniors and others in need of services, living in Toronto and surrounding areas, enjoy a high quality of life in their communities. They strive to maximize their well-being through a range of social, health care, and supportive services planned and delivered through an integrated model of care.
Toronto Animal Services
Proceeds from our paw print enamel pin will be donated to Toronto Animal Services in honour of Queenie's beloved Golden Retriever, Bowser. This design is a trace of Bowser's paw print, he was a huge part of Queenie's life and this her tribute to him. (Read the Instagram post here). Donations are crucial to support medical care for animals in shelters and spay/neuter initiatives in the community. One hundred percent of donations is used to directly benefit the animals.
Proceeds from this collection will be donated to The 519 organization. The 519 is committed to the health, happiness and full participation of the LGBTQ2S communities. A City of Toronto agency with an innovative model of Service, Space and Leadership, they strive to make a real difference in people’s lives, while working to promote inclusion, understanding and respect.
Kids Help Phone (1-800-668-6868)
We are donating all proceeds from this colouring sheet to Kids Help Phone. Are you looking for someone to talk to about something on your mind? Maybe it’s about school, family, work or friends, and you just don’t want to say it out loud. Kids Help Phone’s crisis responders are here for you 24/7. Kids Help Phone’s non-judgmental, inclusive services are available to young people across Canada. This means we’re here for all kids, teens and young adults from coast to coast to coast.
Michael Garron Hospital Foundation
Proceeds from our fabric face masks, face mask enamel pins, face mask greeting cards (and all donations at checkout) are donated to our local hospital in East Danforth, Toronto. We will continue to support front-line heroes during these unprecedented times.
If you have any questions, please let us know by submitting a message on our Contact page. Stay safe :)