FAQs

See our LATEST UPDATES!

Please read our FAQs to find your inquiry below before contacting us. We receive numerous emails and may not be able to respond right away. If you have an urgent request, send us an email or submit a message on our contact form (we do not monitor messages on social media). You can also follow us on Instagram for new product announcements and promotions!

Our Products

The entire queenie’s cards collection are designed by the owner, Queenie Best. We source our own manufacturers and suppliers, and these products are also distributed to our wholesalers.

All cardstock, envelopes and paper items are FSC certified (detailed specifications and further information, including measurements, are included on every product page).

COLOUR DISCLAIMER: Actual colours of all products may vary slightly due to computer monitor differences and photography lighting.

We are also an authorized retailer for licensed brands such as Pusheen, tokidoki, Sanrio, Squishmallows, and more. Please read every product description carefully for details. We only carry original and authentic licensed products. 

Every product that is not our own has specific and pre-determined MSRP (Manufacturer’s Suggested Retail Price) requirements. Price factors include: minimum wholesale quantities and order totals with additional taxes, shipping costs, customs and duty fees, and several other considerations that are calculated into our final retail prices.

Please note: We do not offer price adjustments. Make sure to keep following us on social media for offers and check our current promotions so you don’t miss out!

Thank you for your understanding that we are a small business and do not have the advantages that a bigger company can offer. Your purchases go directly back into the company so we can continue to serve our customers. We appreciate you for shopping local!

PRODUCT DETAILS

You can shop on this website, our Etsy shop and authorized stockists (product styles and availability will vary, contact the retailer if you are looking for a specific item). Please also keep an eye on our upcoming events! We often offer show specials and promotions during in-store pop ups as well :)

We do not currently offer customizations on any products. A minimum of 100 pieces and additional design fees are required to possibly create custom items (such as greeting cards and enamel pins). Please reach out to us to inquire about details.

If you are looking to purchase products in bulk, please email us with the product name(s) and quantities you're interested in. If you are a business owner, more information can be found under the Wholesale Section (or send us an email so we can chat further).

We love making new friends and would love to work with you!

Order through Faire or submit our Wholesale Request Form if you would like to see our latest catalogue to bring our goodies to your shop. If you have an idea for a collaboration or event, submit our Sponsorship/Partnership Opportunities Form and we'll get back to you if we see a good fit :)

Did you know our "let's avocuddle" design holds a registered copyright and trademark? If you suspect any of our designs have been copied or products are sold without our knowledge (such as on Alibaba, Etsy, Instagram, Society 6, Redbubble, etc.), please submit the applicable form below:

Thank you for helping us fight intellectual property ownership!

Online Shop

You can shop the entire queenie's cards collection here on our website! Keep an eye out for exclusive promotions for our online shoppers!

We also carry licensed brands, such as Pusheen, tokidoki, Sanrio, Squishmallows and more. queenie's cards is an authorized retailer of original and authentic licensed products.

Please note: We do not offer price adjustments for items. Make sure to keep following us on Instagram for sales and promotions so you don’t miss out!

Prices are in Canadian dollars (CAD) by default. You can view products in USD at the bottom of the page.

We do! The e-gift card can only be redeemed on queeniescards.com (not available for use at markets or events).

We accept several forms of payment online including VISA, Mastercard, PayPal, AMEX, Google Pay and Apple Pay.

No Returns, No Exchanges. All sales are final. 

Cancelling orders are subject to restocking and processing fees. We are charged per transaction through Shopify and they do not refund these fees. Please review your cart and shipping information BEFORE submitting your order, especially the shipping address.

If we shipped your items to the correct mailing address provided with your order, we are not held responsible for lost parcels. All standard and tracked orders will require a 30 day grace period after your parcel was expected to arrive before further investigation. Any changes to orders are subject to a processing fee. 

If your item(s) arrived damaged during transit, please take a photo within 24 hours of receiving your parcel and email it to us so we can assess the situation with the post office or courier.

Any inquiries must be relayed to the courier that was used for your parcels. We do not have any further information.

After your order is placed, we will process your order within 1-5 business days (unless otherwise stated in our processing updates).

We currently ship to Canada and US. We offer regular air mail shipping (not tracked) and oversized shipping (tracked). Options are available depending on the items in your cart. Standard shipping with postage stamps is only available if the items fit in a 5mm flat mailer. Otherwise, you will be given the choice between in-store pick up or oversized tracked shipping. 

★ INTERNATIONAL CUSTOMERS ★ 

Due to Brexit and changes to laws that affect how businesses can operate abroad, we are not currently shipping outside of North America. If you are interested in queenie's cards products, please visit our Etsy Shop!

  • Double check your items, quantities, and selected styles in your cart
  • Please write any information in the Order Notes to relay important details to us regarding your order (e.g. specific greeting cards or enamel pin selections, gift message, etc.)
  • Compare your shipping options. Orders can be shipped via regular standard mail (if the items fit in a flat 5mm mailer to be shipped with postage stamps, not-tracked) or expedited (oversize, with tracking). In-store pick up is always free :)
  • Make sure all of the information you enter at checkout is correct - Name, Shipping Address, Email, etc. If you are gifting the order, simply input the receiver's shipping information. 
  • Once an order is placed, check your inbox for your order confirmation email. If you did not receive it, check your spam folders or you may have entered your email incorrectly, in which case please contact us right away so we can revise your customer info. 
  • Once we receive your order, we process in 1-3 business days. Again, please review your entered details before submitting your order, especially the shipping address to ensure it is correct. We are not responsible for replacing parcels sent to any addresses other than the one received when your order was placed.
  • Make sure to add our email (info@queeniescards.com) to your safe senders list for necessary communication about your order.

All orders are processed during our shop hours. 

We currently ship to Canada and US. We offer regular air mail shipping (not tracked) and oversized shipping (tracked). Options are available depending on the items in your cart. Standard shipping with postage stamps is only available if the items fit in a 5mm flat mailer. Otherwise, you will be given the choice between in-store pick up or oversized tracked shipping. 

★ INTERNATIONAL CUSTOMERS ★ 

Due to Brexit and changes to laws that affect how businesses can operate abroad, we are not currently shipping outside of North America. If you are interested in queenie's cards products, please visit our Etsy Shop!

Thank you for your understanding and for supporting local businesses during this time!

--

BELOW IS OUR GENERAL SHIPPING SCHEDULE PRIOR TO COVID-19. 

Orders are shipped from Toronto, Ontario, Canada. Shipping costs are calculated upon checkout based on the weight and size of your order, and the shipping address. For most products, you may select Standard (not tracked) or Oversize (tracked). Standard mail is only on available for items that can be mailed in flat envelopes and mailers so it can fit through a regular mail slot, which is why this option is only available for selected products. Tracked orders will be provided with a tracking number. Please note some products may not be available for standard mail. Additionally, we are not responsible for any customs or duty fees. If you are within Toronto/GTA, we offer free in-store pickup to save on shipping :)

Orders are processed within 1-3 business days once your order is received and payment has been processed. 

Estimated standard shipping times* are as follows AFTER the processing time of 1-3 business days. Please keep in mind there may be additional delays due to factors outside of our control, such as poor weather, postal service disruptions or high holiday volumes (please visit Canada Post for delivery service interruptions).

Standard Mail - NOT TRACKED (for parcels that can fit into a 5mm mailer to allow for regular postage stamps):

  • Canada: 3-10 business days
  • USA: 7-14 business days

Oversize - TRACKED (tracking number provided for larger orders):

  • Canada: 1-7 business days
  • USA: 3-10 business days

*Due to possible unforeseen post office delays, your order may take a few days longer to arrive. Please visit the official post office website for delivery service news and updates. If you selected tracked shipping, you may track your order's progress with the provided tracking number.

Sometimes orders may be delivered to your local post office if you are not home to accept the package. Please ensure shipped orders are retrieved within the postal service’s time frame (else, your order may be sent back to us). Orders will be subject to additional processing and shipping fees if we need to re-ship your parcel.

 

Pick up at 1808 Danforth Ave in Toronto is currently unavailable. 

We sure do! Sign up for our newsletter to be the first to know our latest news, new products, shop events, exclusives, promotions and more :)

Only one (1) discount code can be applied per transaction.

Please note: We do not offer price adjustments. Make sure to keep following us on social media for offers and check our current promotions so you don’t miss out!

Every queenie’s cards product is designed by Queenie Best in our Toronto studio. We source our own manufacturers and these items are also distributed to our wholesalers.

Every product that is not our own has specific and pre-determined MSRP (Manufacturer’s Suggested Retail Price) requirements. Price factors include: minimum wholesale quantities and order totals with additional taxes, shipping costs, customs and duty fees, and several other considerations that are calculated into our final retail prices.

Thank you so much for your understanding that we are a small business and do not have the advantages that a bigger company can offer. Your purchases go directly back into the company so we can continue to serve our customers. We appreciate you so much for shopping local!

If the standard shipping window has passed and you think your package is lost, please inquire with your local post office/courier. Standard shipping does not include insurance for lost parcels. Untracked shipping is cost efficient but there is also a risk, buyer’s discretion is advised. 

If you received a tracking number, contact your local post office/courier directly as they will have the most up-to-date information. Please keep in mind there will be postal service delays during busier seasonal times that are out of our control and can affect the arrival of your order (i.e. holidays, poor weather, etc). 

If your products are damaged upon receiving your order, take a photo of the products within 24 hours and let us know right away so we can inquire with the post office/courier. We apologize in advance for the inconvenience and we'll do what we can to fix the situation :)

Wholesale and Collaborations

Thank you so much for enjoying our punny cartoons! There are two ways we can get the conversation started:

Faire

If you are on the Faire wholesale platform, you can place an order with us right away! If you are new to Faire, be sure to sign up through queenie's cards to be eligible for perks, such as a $100 credit on your first order and free shipping for a year for a limited time only.

Wholesale Request Form

Please fill out our Wholesale Request Form. Once we receive your information, we will determine if we are a good fit with each other. If we are, woo hoo! We will send you our latest catalogue, order forms and further important details. We will also add you to our Wholesale Newsletter to receive the latest news and promotions (don't worry, you can unsubscribe at any time)!

You can find us at various online stores and brick and mortar shops in Canada, USA and internationally! All of our stockists are listed on our Find a Retailer page.

Yes we are! If you are already a retailer on Faire, you can place your order directly through the queenie's cards shop.

If you are new to Faire, you can sign up using our queenie's cards link to be eligible for fantastic perks for first time users, including a $100 credit and free shipping for a year!

Are you also a maker interested in selling on Faire? You can sign up with our referral link today to help build a community of amazing creators!

We love making new friends and would love to meet you! The best way to get in touch with us is by submitting one of our forms below, or sending us an email.
We do not accept wholesale orders without proper documentation. Thank you!

Giving Back

The Children’s Book Bank
Proceeds from our "My Kind Of Texts" tote bag will be donated to this registered charity that provides free, gently-used books and literacy support to children and their families living in vulnerable or high-needs neighbourhoods across the GTA. They have delivered over one million books since its opening in 2008. The Book Bank is the best parts of a children’s book store and a library put together. Children and families are welcome to browse the shelves, choose a book they would like to read and then take it home to keep – for FREE, and there is no registration required to visit. We are always happy to drop off donations (my kiddo goes through a lot of books!) and we encourage you to do the same!

Carefirst Seniors & Community Services Association
A portion of our sales will be donated to this Chinese community organization starting on March 20, 2021. Carefirst's mission is to ensure that seniors and others in need of services, living in Toronto and surrounding areas, enjoy a high quality of life in their communities. They strive to maximize their well-being through a range of social, health care, and supportive services planned and delivered through an integrated model of care. 

Toronto Animal Services
Proceeds from our paw print enamel pin will be donated to Toronto Animal Services in honour of Queenie's beloved Golden Retriever, Bowser. This design is a trace of Bowser's paw print, he was a huge part of Queenie's life and this her tribute to him. (Read the Instagram post here). Donations are crucial to support medical care for animals in shelters and spay/neuter initiatives in the community. One hundred percent of donations is used to directly benefit the animals. 

The 519
Proceeds from this collection will be donated to The 519 organization. The 519 is committed to the health, happiness and full participation of the LGBTQ2S communities. A City of Toronto agency with an innovative model of Service, Space and Leadership, they strive to make a real difference in people’s lives, while working to promote inclusion, understanding and respect. 

Kids Help Phone (1-800-668-6868)
We are donating all proceeds from this colouring sheet to Kids Help Phone. Are you looking for someone to talk to about something on your mind? Maybe it’s about school, family, work or friends, and you just don’t want to say it out loud. Kids Help Phone’s crisis responders are here for you 24/7. Kids Help Phone’s non-judgmental, inclusive services are available to young people across Canada. This means we’re here for all kids, teens and young adults from coast to coast to coast. 

Michael Garron Hospital Foundation
Proceeds from our fabric face masks, face mask enamel pins, face mask greeting cards (and all donations at checkout) are donated to our local hospital in East Danforth, Toronto. We will continue to support front-line heroes during these unprecedented times.