Temporary Storefront Closure Effective March 17, 2020
For the safety of our staff and awesome customers, our storefront will be temporarily closed starting March 17, 2020 until further notice. Any new updates will be announced here on our website and on Instagram.
Our online store will remain open, please read our updates below! We are a small team and we are doing the best we can with only 1 person processing and packing orders in the shop once a week.
★ SHIPPING (Free Shipping Offer) ★
In response to the COVID-19 social distancing precautions, we will be limiting our visits to the post office, hence our longer shipping times. Effective March 16, 2020, all orders will be processed within 7 business days. There may also be delays as postal services are currently heavily backlogged (thank you for your patience)! In the case of possible postal service disruptions, please follow Canada Post for the latest updates and announcements.
We are currently offering a FREE SHIPPING promo! Details HERE
★ SUSPENDED INTERNATIONAL SHIPPING DELIVERY ★
Due to temporary postal service disruptions in specific countries due to COVID-19, we are unable to ship out select international orders until further notice. Orders that are affected by disruptions will be contacted and issued refunds. We apologize for the inconvenience and thank you for your understanding! Please visit the following Canada Post links to see if your country is impacted:
★ FREE CONTACTLESS CURBSIDE PICK-UPS ★
Orders for pick up will receive instructions for scheduled times of when we will be offering contactless curbside pick ups. We will be announcing pick up dates and times every week (or so). Please choose this option responsibly (we are discouraging anyone from using public transit). We are offering pick ups mostly for those that are within walking distance. For those that would have to commute, we have a Free Shipping promotion as an incentive to keep staying home. You can of course always wait until we reopen, too! If you are local and would like to pick up, you will receive a notification when your order is ready for a scheduled pick up at a specific time to avoid overlap, so please wait for the confirmation before coming by!
If your order is time-sensitive and you need it for a specific day/time: Please send us an email BEFORE placing your order to see if it is possible to rush your items (otherwise, we cannot guarantee that your order will be ready for a specific date depending on order volumes). Since we only have one staff fulfilling orders once a week, we unfortunately cannot operate at full capacity until it is safe to do so. Thank you for your understanding!
★ WHOLESALE ★
We are also still accepting wholesale orders! Current stockists can email us their order forms or directly submit an order through Faire. New stockists interested in carrying our products can visit our Wholesale page for more information.
★ HOW YOU CAN HELP EVEN MORE! ★
We miss our customers and we cannot thank you enough for your continuous support! Small businesses like ours are experiencing turbulent uncertainty right now, our doors have been closed for months without any commercial rent relief and many of us have had to close permanently.
Please help us spread the word, even a simple like or a share on social media does wonders!
Since everyone is staying at home to help flatten the curve, we created fun printable activity sheets for you and your kiddies to do together! If you can help us out, we have a Pay What You Can option for our digital downloads. Every dollar counts and contributes back to us so we can afford to pay for expenses such this website, rent, utility bills, inventory, supplies and especially our incredible team that processes your orders.
Thank you! If you have any questions, please let us know by submitting a message in our Contact page. Stay safe and be well :)